{"id":1435,"date":"2022-10-08T00:56:21","date_gmt":"2022-10-07T22:56:21","guid":{"rendered":"https:\/\/www.solubet.sk\/?page_id=1435"},"modified":"2024-08-16T21:19:58","modified_gmt":"2024-08-16T19:19:58","slug":"informacie-pre-klienta","status":"publish","type":"page","link":"https:\/\/www.solubet.sk\/?page_id=1435","title":{"rendered":"Reklama\u010dn\u00fd poriadok"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1435\" class=\"elementor elementor-1435\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8f425b8 elementor-section-content-middle elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8f425b8\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e2b4a72\" data-id=\"e2b4a72\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0a4fa2c elementor-widget elementor-widget-heading\" data-id=\"0a4fa2c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.6 - 15-09-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Reklama\u010dn\u00fd poriadok<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e82daa0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e82daa0\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! 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elementor - v3.7.6 - 15-09-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p style=\"text-align: left;\">Spolo\u010dnos\u0165 SOLUBET s. r. o, Kov\u00e1\u010dska 45, 900 51 \u00a0Zohor, I\u010c 47 573 139, zap\u00edsan\u00e1 v obchodnom registri Okresn\u00e9ho s\u00fadu Bratislava I, oddiel: Sro, Vlo\u017eka \u010d\u00edslo 95055\/B (\u010falej len Spolo\u010dnos\u0165). Tento reklama\u010dn\u00fd poriadok upravuje postupy podania s\u0165a\u017enost\u00ed a podnetov (\u010falej len reklam\u00e1cie) zo strany klienta a postup pri ich rie\u0161en\u00ed.<\/p><p style=\"text-align: left;\">1. REKLAM\u00c1CIA A S\u0164A\u017dNOS\u0164<\/p><p style=\"text-align: left;\">1.1. Za s\u0165a\u017enos\u0165 a reklam\u00e1ciu (\u010falej len reklam\u00e1cie) sa pova\u017euje \u00fastne alebo p\u00edsomn\u00e9 podanie klienta, v ktorom klient vyjadruje svoj nes\u00fahlas so sp\u00f4sobom vykon\u00e1vania a v\u00fdsledkom konkr\u00e9tnej slu\u017eby poskytovanej spolupracovn\u00edkom SOLUBET, s. r. o.<\/p><p style=\"text-align: left;\">1.2. S\u0165a\u017enos\u0165 m\u00f4\u017ee poda\u0165 ka\u017ed\u00fd klient alebo jeho splnomocnen\u00fd z\u00e1stupca.<\/p><p style=\"text-align: left;\">2. PODANIE REKLAM\u00c1CIE<\/p><p style=\"text-align: left;\">2.1. Reklam\u00e1ciu klient m\u00f4\u017ee poda\u0165 nieko\u013ek\u00fdmi sp\u00f4sobmi a to:<\/p><ul style=\"text-align: left;\"><li><p>P\u00edsomnou formou na adresu Spolo\u010dnosti: Solubet s. r. o. Kov\u00e1\u010dska 45, 900 51 Zohor<\/p><\/li><li><p>Telefonicky na tel. linku + 421 2 65961 583, +421 907 701 062, 421 907 701 276<\/p><\/li><li><p>Elektronickou formou na mailov\u00fa adresu info@solubet.sk<\/p><\/li><li><p>Prostredn\u00edctvom spolupracovn\u00edka Spolo\u010dnosti<\/p><\/li><li><p>Prostredn\u00edctvom zmluvn\u00e9ho partnera Spolo\u010dnosti<\/p><\/li><\/ul><p style=\"text-align: left;\">Pokia\u013e je reklam\u00e1cia podan\u00e1 inou formou ne\u017e je uveden\u00e1 v bodoch a) a\u017e e), je klient povinn\u00fd zasla\u0165 reklam\u00e1ciu p\u00edsomnou formou na adresu Spolo\u010dnosti a to do 5 pracovn\u00fdch dn\u00ed od podania reklam\u00e1cie.<\/p><p style=\"text-align: left;\">2.2. Reklam\u00e1cia mus\u00ed obsahova\u0165:<\/p><ul style=\"text-align: left;\"><li><p>meno, priezvisko klienta a platn\u00fa adresu, na ktor\u00fa bude zaslan\u00fd v\u00fdsledok pre\u0161etrenia reklam\u00e1cie. V pr\u00edpade, \u017ee ide o pr\u00e1vnick\u00fa osobu, uv\u00e1dza sa obchodn\u00e9 meno firmy, n\u00e1zov a adresa s\u00eddla, kontaktn\u00e1 osoba.<\/p><\/li><li><p>popis pr\u00edpadu s uveden\u00edm \u00fadajov nevyhnutn\u00fdch pre rie\u0161enie reklam\u00e1cie a popis sp\u00f4sobu, ako bol klient dotknut\u00fd na svojich pr\u00e1vach.<\/p><\/li><li><p>pr\u00edlohy a doklady zd\u00f4vod\u0148uj\u00face s\u0165a\u017enos\u0165 (k\u00f3pie zml\u00fav, Investi\u010dn\u00fd dotazn\u00edk, at\u010f).<\/p><\/li><\/ul><p style=\"text-align: left;\">3. PRIJATIE A VYBAVENIE REKLAM\u00c1CIE<\/p><p style=\"text-align: left;\">Reklam\u00e1cia po doru\u010den\u00ed na adresu s\u00eddla Spolo\u010dnosti je odovzdan\u00e1 Zodpovedn\u00e9mu pracovn\u00edkovi (Compliance officer), ktor\u00fd zabezpe\u010d\u00ed zaevidovanie a rie\u0161enie reklam\u00e1cie.<br \/>Reklam\u00e1cie s\u00fa vybavovan\u00e9 v porad\u00ed pod\u013ea ich prijatia do Spolo\u010dnosti.<\/p><p style=\"text-align: left;\">Lehota na vybavenie reklam\u00e1cie je 30 kalend\u00e1rnych dn\u00ed od prijatia reklam\u00e1cie do Spolo\u010dnosti. V pr\u00edpade, \u017ee zo z\u00e1va\u017en\u00fdch d\u00f4vodov nie je mo\u017en\u00e9 vybavi\u0165 reklam\u00e1ciu vo vy\u0161\u0161ie uvedenej lehote, klient je o tejto skuto\u010dnosti informovan\u00fd p\u00edsomne. Spolo\u010dnos\u0165 si vyhradzuje pr\u00e1vo vy\u017eiada\u0165 od klienta doplnenie reklam\u00e1cie tak, aby bolo mo\u017en\u00e9 jej \u00faspe\u0161n\u00e9 vyrie\u0161enie.<\/p><p style=\"text-align: left;\">4. INFORMOVANIE KLIENTA O V\u00ddSLEDKU RIE\u0160ENIA REKLAM\u00c1CIE<\/p><p style=\"text-align: left;\">Klient je do 30 kalend\u00e1rnych dn\u00ed od prijatia reklam\u00e1cie Spolo\u010dnos\u0165ou informovan\u00fd o v\u00fdsledku rie\u0161enia reklam\u00e1cie a to p\u00edsomnou formou \u2013 listu na doru\u010denku na n\u00edm uveden\u00fa adresu v zaslanej reklam\u00e1cii. V pr\u00edpade, \u017ee list bude zaslan\u00fd klientovi na n\u00edm uveden\u00fa adresu a klient tento list s v\u00fdsledkom rie\u0161enia reklam\u00e1cie neprevezme, pova\u017euje sa za doru\u010den\u00fd v de\u0148, kedy bol list vr\u00e1ten\u00fd sp\u00e4\u0165 na centr\u00e1lu Spolo\u010dnosti.<\/p><p style=\"text-align: left;\">Pokia\u013e sa reklam\u00e1cia podan\u00e1 prostredn\u00edctvom zmluvn\u00e9ho partnera (t. j. partnera, ktor\u00e9ho produkty Spolo\u010dnos\u0165 pon\u00faka), Spolo\u010dnos\u0165 informuje o v\u00fdsledku rie\u0161enia reklam\u00e1cie len tohto partnera, prostredn\u00edctvom ktor\u00e9ho bola reklam\u00e1cia podan\u00e1.<\/p><p style=\"text-align: left;\">5. PODANIE ODVOLANIA<\/p><p style=\"text-align: left;\">Pokia\u013e klient nie je spokojn\u00fd s v\u00fdsledkom rie\u0161enia reklam\u00e1cie, m\u00f4\u017ee poda\u0165 odvolanie proti v\u00fdsledku rie\u0161enia reklam\u00e1cie a to do 14 pracovn\u00fdch dn\u00ed od doru\u010denia rozhodnutia Zodpovedn\u00e9ho pracovn\u00edka na adresu klienta. V tomto pr\u00edpade za\u010d\u00edna plyn\u00fa\u0165 nov\u00e1 30 d\u0148ov\u00e1 lehota na vybavenie odvolania.<\/p><p style=\"text-align: left;\">Odvolan\u00edm sa zaober\u00e1 vedenie Spolo\u010dnosti. Konate\u013e Spolo\u010dnosti, ako z\u00e1stupca vedenia Spolo\u010dnosti, vyd\u00e1 rozhodnutie o v\u00fdslednom rie\u0161en\u00ed reklam\u00e1cie, o ktorom je klient informovan\u00fd listom na doru\u010denku a to do 30 kalend\u00e1rnych dn\u00ed od prijatia odvolania na rie\u0161enie reklam\u00e1cie Spolo\u010dnos\u0165ou<\/p><p style=\"text-align: left;\">6. ZVL\u00c1\u0160TNE USTANOVENIA<\/p><p style=\"text-align: left;\">Priebeh rie\u0161enia reklam\u00e1cie v r\u00e1mci Spolo\u010dnosti je upraven\u00fd vn\u00fatorn\u00fdm pokynom Spolo\u010dnosti ur\u010den\u00fdm len pre intern\u00fa potrebu Spolo\u010dnosti.<br \/>Reklama\u010dn\u00fd poriadok je uverejnen\u00fd na internetov\u00fdch str\u00e1nkach www.solubet.sk a je k dispoz\u00edcii v klientskom centre alebo kancel\u00e1rii Spolo\u010dnosti<\/p><p style=\"text-align: left;\">Reklam\u00e1ciu nie je mo\u017en\u00e9 rie\u0161i\u0165 ak:<\/p><ol style=\"text-align: left;\"><li><p>pr\u00edpad, ktor\u00fd je pop\u00edsan\u00fd v reklam\u00e1cii sa net\u00fdka spr\u00e1vania Spolo\u010dnosti a \u0148ou pon\u00fakan\u00fdch produktov ani jej z\u00e1stupcov<\/p><\/li><li><p>vo veci rozhodol s\u00fad alebo in\u00fd org\u00e1n verejnej moci alebo bolo za\u010dat\u00e9 konanie v tejto veci pred tak\u00fdmto org\u00e1nom.<\/p><\/li><\/ol><p style=\"text-align: left;\">Tento reklama\u010dn\u00fd poriadok je platn\u00fd od 20.1.2014<\/p><p style=\"text-align: left;\"><br data-cke-eol=\"1\" \/><br data-cke-eol=\"1\" \/><br data-cke-eol=\"1\" \/><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Reklama\u010dn\u00fd poriadok Spolo\u010dnos\u0165 SOLUBET s. r. o, Kov\u00e1\u010dska 45, 900 51 \u00a0Zohor, I\u010c 47 573 139, zap\u00edsan\u00e1 v obchodnom registri Okresn\u00e9ho s\u00fadu Bratislava I, oddiel: Sro, Vlo\u017eka \u010d\u00edslo 95055\/B (\u010falej len Spolo\u010dnos\u0165). Tento reklama\u010dn\u00fd poriadok upravuje postupy podania s\u0165a\u017enost\u00ed a podnetov (\u010falej len reklam\u00e1cie) zo strany klienta a postup pri ich rie\u0161en\u00ed. 1. REKLAM\u00c1CIA A &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.solubet.sk\/?page_id=1435\"> <span class=\"screen-reader-text\">Reklama\u010dn\u00fd poriadok<\/span> \u010c\u00edtajte viac &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-1435","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.solubet.sk\/index.php?rest_route=\/wp\/v2\/pages\/1435","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.solubet.sk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.solubet.sk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.solubet.sk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.solubet.sk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1435"}],"version-history":[{"count":16,"href":"https:\/\/www.solubet.sk\/index.php?rest_route=\/wp\/v2\/pages\/1435\/revisions"}],"predecessor-version":[{"id":4483,"href":"https:\/\/www.solubet.sk\/index.php?rest_route=\/wp\/v2\/pages\/1435\/revisions\/4483"}],"wp:attachment":[{"href":"https:\/\/www.solubet.sk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1435"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}